This Privacy Policy describes how Ironbrev ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or use our services.
1. Information We Collect
We collect information in the following ways:
Information You Provide
- Contact Information: Name, email address, and any other information you provide when contacting us or filling out forms
- Business Information: Company name, website URL, industry, and project details provided during the briefing process
- Payment Information: Billing details processed securely through Stripe (we do not store full credit card numbers on our servers)
- Communications: Content of emails, messages, and other communications you send to us
Information Collected Automatically
- Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
- Device Information: Browser type, operating system, device type, and screen resolution
- Location Data: General geographic location based on IP address (country/region level only)
- Referral Information: How you arrived at our website (referring URL, search terms, campaign parameters)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related communications (order confirmations, delivery updates, invoices)
- Respond to your inquiries and provide customer support
- Send marketing communications (only with your consent, and you can opt out at any time)
- Analyze website usage to improve user experience and optimize our marketing efforts
- Detect and prevent fraud and abuse
- Comply with legal obligations
3. Data Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (payment processing, email delivery, analytics, hosting). These providers are contractually obligated to protect your information.
- Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Our current service providers include:
- Stripe: Payment processing
- Plausible Analytics: Privacy-focused website analytics (no cookies, GDPR compliant)
- Meta (Facebook): Advertising and conversion tracking via Meta Pixel
- Vercel: Website hosting
4. Brief Chat Conversations
When you use our Brief Chat feature, your conversation is processed by our AI provider (Anthropic) and stored securely for service delivery. Here's what we collect and why:
- Your conversation messages: Used to produce your business brief
- The structured brief produced at the end: Used to deliver your project
- Conversation metadata: Timestamps and session status for service management
This data is stored in our project management system (Airtable) and is used exclusively to deliver the service you purchased. We do not sell, share, or use your conversation data for any other purpose.
You can request deletion of your conversation data at any time by emailing hello@ironbrev.com.
For details on how our AI provider handles data, see Anthropic's privacy policy.
5. Cookies and Tracking Technologies
We use limited tracking technologies to understand how visitors interact with our website:
- Plausible Analytics: We use Plausible, a privacy-focused analytics tool that does not use cookies and does not collect personal data. It provides aggregate statistics only.
- Meta Pixel: We use the Meta (Facebook) Pixel to measure the effectiveness of our advertising campaigns. This may set cookies and collect data about your activity. You can opt out of Meta tracking through your Facebook settings or browser privacy controls.
- Essential Cookies: Minimal cookies may be used for basic website functionality (such as remembering preferences or maintaining session state).
You can control cookie settings through your browser. Note that disabling cookies may affect some website functionality.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted to and from our website
- Secure payment processing through PCI-compliant providers
- Limited access to personal data on a need-to-know basis
- Regular security assessments of our systems and practices
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information (subject to certain exceptions)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a structured, machine-readable format
- Restriction: Request that we limit how we use your information
To exercise any of these rights, please contact us at hello@ironbrev.com. We will respond to your request within 30 days.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain our business relationship
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
When information is no longer needed, we securely delete or anonymize it.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we take steps to ensure appropriate safeguards are in place to protect your information.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
For significant changes, we may provide additional notice (such as an email notification or a prominent notice on our website).
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: hello@ironbrev.com
We will do our best to respond to your inquiry promptly.